The Riverside Group Limited (202230641)
The complaint is about the landlord’s: Response to the resident’s concerns that a carbon monoxide alarm had not been installed in their home by 1 October 2022. Handling of the resident’s associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Wandle Housing Association Limited (202200506)
The complaint is about the landlord’s: Handling of reports of a lack of heating and hot water. Complaint handling. This Service has also considered the landlord’s record keeping.
Wandle Housing Association Limited (202319561)
The complaint is about the landlord’s handling of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Waverley Borough Council (202314489)
The complaint is about the landlord’s handling of: The resident’s reports of ASB. The associated complaint.
Camden Council (202213793)
The complaint is about the landlord’s handling of: The resident’s enquiries about ownership of and access to the back garden, and the use of the external spiral staircase. The resident’s reports of antisocial behaviour and noise nuisance. The associated complaint and level of compensation.
GreenSquareAccord Limited (202400949)
The complaint is about the landlord’s handling of: The resident’s reports of overcrowding. The resident’s reports of damp and mould. The resident’s complaints.
Haringey London Borough Council (202330177)
The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202323654)
The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould in her property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
Newlon Housing Trust (202231817)
The complaint is about the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for compensation for loss of property. The Ombudsman has also considered the landlord’s complaint handling.
Nottingham Community Housing Association Limited (202313300)
The complaint is about the landlord’s response to the resident’s concerns about: The maintenance of communal areas. Service charges for CCTV, emergency lighting, and communal gardens.