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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202209431)

This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of inflation on projected future works.

Hammersmith and Fulham Council (202339926)

The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The resident’s son’s request to be added to the tenancy. The resident’s reports of anti-social behaviour by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

London Borough of Croydon (202232244)

The complaint is about the landlord’s handling of the repair to: the external air vent/extractor fan; address the draughty window. The Ombudsman has considered the landlord’s complaint handling.

London Borough of Hackney (202314849)

The complaint is about the landlord’s handling of the resident’s reports of: Leaks in his property and the quality of work completed. Request to be transferred to alternative accommodation. The Housing Ombudsman has also investigated the landlord’s complaints handling.

Longhurst Group Limited (202216088)

The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has also investigated the landlord’s complaint handling.