Metropolitan Thames Valley Housing (MTV) (202233224)
The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202224108)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and the associated repairs. Reports that the rear access to the property was overgrown. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202308865)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Southern Housing Group Limited (202307516)
This complaint is about the landlord’s handling of: The resident’s report of damp and mould within the property. The resident’s report of a loss of power within the property. The resident’s report of a leak from above. The resident’s report of a blocked/leaking toilet. The resident’s report of damage to her personal belongings. The associated complaint.
Southwark Council (202110761)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Formal complaint.
Southwark Council (202216183)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB).
Tower Hamlets Homes (202341099)
The complaint is about: The landlord’s handling of the resident’s reports of noise from the property above hers. The landlord’s handling of the resident’s complaint.
Orbit Group Limited (202210269)
The complaint is about the landlord’s response to the resident’s reports about repair issues in her property.
Birmingham City Council (202221579)
The complaint is about the landlord’s response to the resident’s reports of: A leak in the property. Damp and mould in the property.
Gateshead Metropolitan Borough Council (202201953)
The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in the kitchen. damp. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.