All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The landlord’s handling of the resident’s management transfer. This Service has also considered the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of reports of the property smelling of cat urine. The landlord’s handling of a report of gas leak in the property. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of damp, and cold air transference from a neighbouring property; Complaint. This report will also assess the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in her home. The Ombudsman has also considered the complaint handling in this case.
The complaint is about: The landlord’s management of flooring works. The landlord’s handling of the resident’s claim for compensation due to damage to the carpet. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that it had not been addressed during the voids process. Complaint handling.
The complaint is about the landlord’s: handling of repairs to the property. response to the resident’s concerns about the use of the rear access path. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). loud music from the neighbour above. An unsecured communal door. The Ombudsman also investigated the landlord’s handling of the associated complaint.
This complaint is about how the landlord handled the resident’s reports of discrepancies between the advertised rent and the rent stated in the tenancy agreement.