All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Increase in the resident’s annual rent and service charges. Communication about annual rent and service charge increases. Handling of the closure of the resident’s parking area. Handling of defects at the resident’s property. Provision of grounds maintenance for which the resident paid a service charge. Response to the resident’s concerns about inadequate street lighting outside her property. Complaint handling.
The complaint is about the landlord’s handling of: Reports of damp and mould, and remedial and damp proofing works. The installation of replacement windows.
The complaint is about the landlord’s handling of the resident’s reports of a leak in the meter cupboard, and the associated damage to the communal carpet.
The complaint is about the landlord’s handling of reports of: Light pollution. Noise transference. Smells in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the installation of a new kitchen. This Service has also considered the landlord’s handling of the complaint.
This complaint is about the landlord’s handling of reports of a lack of loft insulation and the associated complaint.
The complaint is about the landlord’s: Handling of a leak in the resident’s property. Handling of a blockage to the resident’s toilet. Handling of damage caused to a door handle at the property by a repairs operative. Complaint handling.
The landlord’s handling of bathroom repairs and response to a request for a bathroom renewal. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
The complaint is about delays to repairs in the property and the compensation awarded.
The complaint concerns the landlord’s: Response to reports of a rodent infestation. Handling of reports relating to communal repairs and cleaning. Response to reports relating to a bad smell in the bathroom. Handling of the related complaint.