All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlords handling of the installation of a boiler. The landlord’s response to the resident’s concerns about carbon monoxide poisoning and black stains on the walls and ceiling. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of items being disposed of during a deep clean.
The complaint is about the landlord’s handling of the resident’s: Reports of defects and a door repair. Associated formal complaint.
The complaint is about the landlord’s response to the resident’s reports of noise disturbance, and the associated repairs.
The complaint is about the landlord’s response to the resident’s: Reports of a leak from the bathroom and requests for associated repairs. Reports about the conduct of an operative who attended the property. Request for compensation for damage caused. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of heating issues.
The complaint is about: The landlord’s handling of the resident’s reports of repairs following a sewage leak. The landlord’s handling of the resident’s temporary decant. The landlord’s associated complaint handling.
REPORT COMPLAINT 202321467 Places for People Group Limited 3 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior mould. The Ombudsman has also investigated the landlord's complaint handling.
The complaint is about the resident’s request for the landlord to: Remove her garage. Erect some additional fencing at the property. Install a front gate. Repair her damaged driveway.