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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202306435)

The complaint is about the landlord’s handling of: The resident’s reports of multiple repair issues affecting her property and the communal area. The resident’s complaint.

Waltham Forest Council (202316456)

This complaint is about the landlord’s handling of the resident’s reports of damp and mould within his property and the damage caused to his belongings. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Abri Group Limited (202303671)

The complaint is about the landlord’s handling of the resident’s concerns about a slope in the garden, and the information it gave her while she was purchasing the property. The Ombudsman has also investigated the landlord’s complaint handling.

Clarion Housing Association Limited (202318476)

The complaint is about the landlord’s: Handling of concerns about the condition of the property when it was let. Handling of insulation issues within the property. Handling of drainage works at the property. Response to concerns about subsidence and movement of the property. Complaint handling.

Irwell Valley Housing Association Limited (202316078)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the subsequent temporary decant of the resident. This investigation also considers the landlord’s complaint handling and record keeping.

Midland Heart Limited (202314350)

The complaint is about the landlord’s handling of: Various repairs in the bathroom and to the flooring. Damp and mould. The formal complaint. The complaint is about the landlord’s handling of: Various repairs in the bathroom and to the flooring. Damp and mould. The formal complaint.