London & Quadrant Housing Trust (L&Q) (202229276)
The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a replacement boiler.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202328643)
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments for the annual gas safety check.
MHS Homes Ltd (202227292)
The complaint is about: The landlord’s management of the resident’s rent account. The resident’s report that the landlord discriminated against her.
Norwich City Council (202316506)
The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding repairs. The resident’s reports of mould. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202302449)
The complaint is about the landlord’s management of a resident’s behaviour. The Ombudsman has also looked at the landlord’s complaint handling.
Peabody Trust (202223647)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202224521)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the complaint handling of this case.
Southern Housing Group Limited (202216168)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB) and noise nuisance.
Southern Housing Group Limited (202328032)
The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint.
The Guinness Partnership Limited (202304397)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s request for rehousing. Handling of the associated complaint.