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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Tower Hamlets Community Housing (202317332)

The complaint concerns the landlord’s: Handling of the resident’s concerns relating to parking arrangements. Handling of the resident’s reporting about the condition that the property was in following a mutual exchange. Handling of the replacement of the resident’s front door. Handling of the lack of a valid electrical installation and condition report (EICR) at the time the resident had moved in. Complaints handling. This investigation has also considered the landlord’s record keeping.

Yorkshire Housing Limited (202230441)

The complaint is about the landlord’s handling of: A leak from the roof which resulted in damp and mould at the resident’s property. The resident’s request for replacement internal doors and a replacement kitchen and bathroom. The associated complaint.

Bristol City Council (202309131)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.

Camden Council (202225609)

The complaint is about the landlord’s handling of repairs including a leak into the resident’s kitchen and damp in the bedroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Eastlight Community Homes Limited (202305407)

REPORT COMPLAINT 202305407 Eastlight Community Homes Limited 12 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

London Borough of Hackney (202307280)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about his neighbour. The landlord’s handling of counter reports of antisocial behaviour (ASB) about the resident from his neighbour. The landlord’s decision to refer the resident for safeguarding. The landlord’s complaint handling has also been investigated.

Longhurst Group Limited (202308378)

The complaint is about the landlord’s decision to extend the resident’s starter tenancy. The Ombudsman has also investigated the landlord’s complaint handling.

North Tyneside Council (202204931)

The complaint is about the landlord’s handling of the resident’s: Concerns that his neighbour was using parking behaviours to harass him. Complaint. The Ombudsman has also considered the landlord’s record keeping.