Flagship Housing Group Limited (202228686)
The complaint is about the landlord's handling of the resident’s reports of problems with the hot water from the bath and shower.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Halo Housing Association Limited (202221738)
The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Lambeth Council (202304116)
The complaint is about: The landlord’s handling of the resident’s reports of a leak at her property. The landlord’s record keeping. The landlord’s complaint handling.
Leicester City Council (202311447)
The complaint is about the landlord’s: Response to concerns about the condition of the property when let. Handling of the associated repairs to the property. Response to concerns about the lack of a new tenancy welfare check.
Lewisham Council (202321345)
This complaint is about how the landlord handled the resident’s reports of damp and mould in her property.
London & Quadrant Housing Trust (L&Q) (202210775)
The complaint is about the landlord’s: Handling of repairs to the property. Handling of repairs and the maintenance of communal parts of the building and communal grounds. Response to the resident’s concerns about service charges associated with the landlord’s cleaning and grounds maintenance services. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202304816)
The complaint is about the landlord’s handling of the resident’s reports of the door entry system not working. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Newlon Housing Trust (202301134)
The complaint is about: The landlord’s handling of the reports of emergency repairs due to lack of heating and hot water at the property. The landlord’s handling of a complaint about an out of hours call to its repairs service.
Norwich City Council (202312116)
The complaint is about the landlord’s handling of the resident’s: Reports of damaged floor tiles. Associated complaint.
Peabody Trust (202303165)
The complaint is about: The landlord’s response to reports of a leak. The landlord’s handling of repairs to the communal lift. The associated complaint handling.