Metropolitan Thames Valley Housing (MTV) (202215915)
The complaint is about the landlord’s handling of: Cyclical redecoration and maintenance including its communication with the resident. The resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Moat Homes Limited (202230042)
The complaint is about the landlord’s response to the resident’s report of a leak in the communal area. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202302662)
The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The contractor accessing the property without prior notice. Damage to her belongings and garden. Debris and rubbish being left in the garden by the contractor. Concerns about the associated complaint.
Platform Housing Group Limited (202226549)
The complaint is about the landlord’s: Response to the resident’s reports of disrepair to the kitchen sink, kitchen cupboards and plastering in the living room walls. Complaint handling.
Royal Borough Of Greenwich (202229573)
The complaint is about the landlord’s handling of the resident’s report about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.
Southwark Council (202306302)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the heating system at the property. The associated formal complaint.
Southway Housing Trust (Manchester) Limited (202304894)
The complaint is about the landlord’s handling of reports about anti-social behaviour (ASB).
The Guinness Partnership Limited (202330416)
The complaint is about: The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of noise from the bedroom floorboards. The associated complaint. The landlord’s communication with the resident.
Clarion Housing Association Limited (202223908)
The complaint is about the landlord’s handling of the resident’s reports of property defects. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202228664)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.