London Borough of Hackney (202203466)
The complaint is about the landlord’s handling of: the repairs to the resident’s balcony door. the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Moat Homes Limited (202233457)
The complaint is about the landlord’s: Response to reports of damp and mould in the property. Handling of repairs to a broken/damaged garden fence. Complaint handling.
Notting Hill Genesis (NHG) (202303248)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the communal area, damp and mould, and damage caused to the resident’s property as a result. The Ombudsman has also investigated the landlord’s record keeping.
Shepherds Bush Housing Association Limited (202211009)
The complaint is about the landlord's handling of reports of noise nuisance from a neighbouring property. The landlord’s complaints handling has also been investigated.
Stockport Homes Limited (202305080)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Requests to be rehoused and subsequent mutual exchange. Associated formal complaint.
Torus62 Limited (202330484)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould, remedial works and the resident’s decant (temporary move). The removal of the resident’s possessions from the property. Reports of damage to the resident’s personal property as a result of the damp and mould. The resident’s request for permanent rehousing. The resident’s concerns about the presence of asbestos in the property. The associated complaint.
Walterton and Elgin Community Homes Limited (202219128)
The complaint is about the landlord’s handling of the resident’s concerns about an operative’s behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202314631)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202219739)
The complaint is about how the landlord handled the resident’s report of noise from his neighbour . The Ombudsman has also considered the landlord’s complaint handling.
Leicester City Council (202225927)
The complaint is about: The reasonableness of the District Service Charge. The landlord’s handling of repairs to the heating system. The landlord’s invoices to the resident for repairs carried out to the heating system. The Ombudsman has also investigated the landlord’s complaint handling.