Peabody Trust (202111835)
The complaint is about the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing (202302575)
The complaint is about the landlord’s handling of: reports of issues with the hot water system. reports of a leak in the bathroom. requests for reasonable adjustments. the associated complaint.
Tamworth Borough Council (202401849)
The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her home.
Abri Group Limited (202227515)
The complaint is about the landlord’s handling of: The resident’s reports about the condition of the garden. The resident’s complaint.
Bromsgrove District Housing Trust Limited (202303603)
The complaint relates to the landlord’s handling of the complaint about the size of a bedroom, reports of rats, and the behaviour of a neighbour.
Castles & Coasts Housing Association Limited (202122765)
The complaint is about the landlord’s handling of: The resident’s reports about the level of service charge. The resident’s concerns about the standard of grounds maintenance. The resident’s concerns about the condition of the internal communal area.
Clarion Housing Association Limited (202302245)
The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in the property; a request for the installation of windows.
East Midlands Housing Group Limited (202332731)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Gateway Housing Association Limited (202217623)
The complaint is about the landlord's handling of the resident’s request for adaptations to their property.
London & Quadrant Housing Trust (L&Q) (202310267)
The complaint is about the landlord’s: Handling of the resident’s request for it to remove service charges from her rent account statement and provide her with an updated rent schedule. Response to the resident’s request to be paid a Thames Water refund in full. Response to the resident's request for written confirmation of her son’s succession rights. Response to the resident's request for a repair to the rear garden boundary wall. Response to the resident's request for a repair to the front garden fence. Response to the resident's reports of a repair to a toilet flush. Handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour, including noise nuisance. Response to the resident’s reports of a dangerous dog at the neighbour's property and her request for an additional barrier to be fitted in the garden. Complaint handling.