All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of the bathroom flooring. Reports of a faulty electric shower. Concerns about window cleaning. The associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and mould. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling.
The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at the front of the property. The replacement of the resident’s front door. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.
REPORT COMPLAINT 202323976 Clarion Housing Association Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.
The complaint is about the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports that the heating system was not working properly. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges.
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