All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in the kitchen. damp. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
The complaint concerns the landlord’s handling of repairs to the outhouse of the resident’s property. This investigation has also considered the landlord’s record keeping.
The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession of the property. The payment of £500 to the resident as agreed by a court undertaking. The landlord's handling of the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the resident's reports of ASB in the block. The landlord's handling of the complaint and the level of compensation offered.
REPORT COMPLAINT 202228094 London & Quadrant Housing Trust (L&Q) 21 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord's response to the resident's: Reports of water ingress and associated damp and mould; Complaint. This report has also assessed the landlord’s record keeping.
The resident’s complaint is about the quality of the landlord’s repairs to her bathroom.
The complaint is about the landlord’s handling of the resident’s enquiries in relation to the hot water and heating system. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's: Response to the resident’s reports of antisocial behaviour at the block. Response to the resident's request to be moved to alternative accommodation. Response to the resident’s reports of outstanding repairs causing damp and mould to an external wall at the property. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of several repairs. This investigation also considers the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s handling of the resident’s reports of a leak by the front door, damp and mould, and damage caused to the resident’s door as a result. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.