All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The resident’s complaint is about the landlord’s handling of the resident’s reports of: outstanding repairs to her property. the conduct of a contractor’s operative. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The resident’s complaint is about the landlord’s handling of the resident’s reports of: a repair to the shower curtain pole. the conduct of a contractor’s operative. a missed appointment. outstanding repairs.
The complaint is about: The landlord’s delay to register the property with the land registry. The landlord’s handling of a dispute over the shared pathway. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request to be reimbursed for a shower screen. request that the landlord paint her bathroom. This service has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of reports of damp and mould caused by an ongoing leak in the property. The landlord’s handling of various repairs to the property. The associated complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of the associated complaint.
The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.
The complaint is about the landlord’s response to the resident’s report of an abandoned car parked outside her property. This Service has also considered the landlord’s complaint handling.
REPORT COMPLAINT 202228567 Sanctuary Housing Association 9 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]