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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Lewisham Council (202303326)

This complaint is about how the landlord handled the resident’s reports of discrepancies between the advertised rent and the rent stated in the tenancy agreement.

Peabody Trust (202224108)

The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and the associated repairs. Reports that the rear access to the property was overgrown. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Sanctuary Housing Association (202308865)

The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Southern Housing Group Limited (202307516)

This complaint is about the landlord’s handling of: The resident’s report of damp and mould within the property. The resident’s report of a loss of power within the property. The resident’s report of a leak from above. The resident’s report of a blocked/leaking toilet. The resident’s report of damage to her personal belongings. The associated complaint. 

Southwark Council (202110761)

The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Formal complaint.

Tower Hamlets Homes (202341099)

The complaint is about: The landlord’s handling of the resident’s reports of noise from the property above hers. The landlord’s handling of the resident’s complaint.