Sage Housing Limited (SHL) (202300700)
The complaint is about the landlord’s response to the resident’s query about a garden. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Shepherds Bush Housing Association Limited (202228087)
The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The landlord’s handling of the resident’s management transfer. This Service has also considered the landlord’s handling of the resident’s complaint.
Solihull Metropolitan Borough Council (202301851)
The complaint is about: The landlord’s handling of reports of the property smelling of cat urine. The landlord’s handling of a report of gas leak in the property. The landlord’s complaint handling.
Southwark Council (202205202)
The complaint is about the landlord’s response to the resident’s: Reports of damp, and cold air transference from a neighbouring property; Complaint. This report will also assess the landlord’s record keeping.
Sovereign Network Homes (Former Network Homes) (202338613)
The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in her home. The Ombudsman has also considered the complaint handling in this case.
Stonewater Limited (202304864)
The complaint is about: The landlord’s management of flooring works. The landlord’s handling of the resident’s claim for compensation due to damage to the carpet. The landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202305109)
The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that it had not been addressed during the voids process. Complaint handling.
Beyond Housing Limited (202303044)
The complaint is about the landlord’s: handling of repairs to the property. response to the resident’s concerns about the use of the rear access path. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202303128)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.
Lewisham Council (202206608)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). loud music from the neighbour above. An unsecured communal door. The Ombudsman also investigated the landlord’s handling of the associated complaint.