All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of other residents leaving bulk refuse in the communal bin store, and the associated costs being added to the communal service charges. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's: Handling of outstanding heating and hot water boiler repairs. Response to reports of excessive energy costs, due to the faulty boiler.
This complaint is about the landlord’s handling of: Repairs following a leak. The resident’s request for a kitchen replacement. The associated complaint.
This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Reports of a leak in a communal cupboard. The associated complaint.
REPORT COMPLAINT 202228816 Islington and Shoreditch Housing Association Limited 25 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing the toilet flush, completing outstanding repairs to the bath, and bathroom flooring. Reports of delays in installing a new kitchen. Reports of delays in completing boiler repairs. Request for new windows. Request for Insulation. Request for external works including the driveway, paths, drains, wall and gate. Reports of damp and mould. Reports about staff behaviour and communication. Associated formal complaint.
REPORT COMPLAINT 202305073 MHS Homes Ltd 5 July 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
This complaint is about how the landlord handled the resident’s reports of a leak at her property. This investigation has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above which was causing damp in her bathroom. Complaint handling.