All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint and request for compensation. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.
The complaint is about the landlord’s handling of the resident’s complaint about: A TORT notice. Fire safety visits. The cost of the visits.
The complaint is about the landlord’s handling of: The resident’s request for no contact from the Housing Officer. The automated messages sent to the resident regarding arrears. The associated complaint.
The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof and guttering repairs. A boiler repair. Repairs to cracked stair treads. Bathroom repairs. A repair to the party wall in the resident’s garden. Removal of a tree. The associated complaint. Further repairs in the resident’s home including repairs to the resident’s boiler, intercom, and flooring in the resident’s separate downstairs WC.
The complaint is about the landlord’s response to the resident’s reports of a leaking roof.
The complaint is about: The landlord’s handling of reports of a faulty oven. The landlord’s record keeping. The associated complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated repairs ; Complaint.
The complaint is about: The condition of the property when let, and the landlord’s handling of the subsequent repairs. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: A repair to the resident’s fence. Reports of anti-social behaviour. The residents’ request for adaptations to their bathroom. The residents’ housing transfer application.