All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns the landlord’s: Response to reports of a rodent infestation. Handling of reports relating to communal repairs and cleaning. Response to reports relating to a bad smell in the bathroom. Handling of the related complaint.
The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out of the bedroom floor; broken guttering; and damp and mould. We have also considered the landlord's complaint handling.
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) and its subsequent decision not to investigate.
This complaint is about the landlord’s: Handling of the installation of handrail adaptations to the resident’s property. Response to the resident’s request for the laminate flooring in her bedroom to be replaced following the installation of a through floor lift adaptation by the council. Record keeping with respect to the resident’s vulnerabilities and the impact of this on her. Handling of the associated complaint.
The complaint is about the landlord’s: Handling of repairs to the property, specifically relating to broken guttering and repointing. Response to the resident’s reports of damp, mould and water ingress.
The complaint is about the landlord’s: Handling of damp and mould. Handling of repairs to the resident’s window, door, and stairs. Handling of heating issues. Handling of repairs to the roof. Handling of asbestos in the resident’s property. The Ombudsman has also investigated the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for windows to be replaced. Concerns about racism and discrimination. Concerns about being decanted. Formal complaint.
The complaint is about the landlord’s handling of: The request for remedial repairs to the kitchen extractor fan. The replacement of the kitchen sub floor. The request for replacement of the shower cubicle in the downstairs bathroom. The request for replacement windows. The associated complaint.
The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered the landlord’s complaint handling.
The complaint concerns the landlord’s handling of the resident’s concerns about the air source heating pump (ASHP) in her home. This investigation has also considered the landlord’s complaints handling.