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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Leeds City Council (202313924)

The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at the resident’s property and a broken drain cover. The associated complaint.

London Borough of Hackney (202302021)

The complaint is about: The landlord’s handling of the resident’s reports of upsurges in water into her property. The landlord’s handling of the resident’s reports of a leak from her neighbour’s property above. The landlord’s complaint handling has also been investigated.

Metropolitan Thames Valley Housing (MTV) (202214891)

The complaint is about the landlord’s handling of: damp, mould, leaks, pests and repairs to the property, and the resident’s concerns that her possessions were damaged. the impact of repair issues on the resident’s family’s health. complaint handling, including concerns raised about the conduct of contractors. the temporary decant and storage of possessions. repairs to the front door. removal of bramble bushes and vines left by the previous tenant. Japanese knotweed. We have also considered the landlord’s record keeping.

Sanctuary Housing Association (202223664)

The complaint is about: The landlord’s handling of the resident’s reports of a leak and resultant damp and mould at the property. The landlord’s complaint handling has also been investigated.

Settle Group (202218809)

The complaint is about the landlord’s handling of: the resident’s request for repairs; the resident’s reports of a pest infestation; the resident’s decant; and the resident’s request for reimbursement for her costs and damaged belongings. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Silva Homes Limited (202300325)

The complaint is about the landlord’s handling of: The resident’s concerns about drainage issues, water penetration and the subsequent damage to his property and personal belongings by damp and mould. The associated complaint.