Somerset Council (202219254)
The complaint is about the landlord’s handling of: repairs following a kitchen replacement. the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Group (202302422)
The complaint is about the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling.
Stonewater Limited (202309215)
The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202317224)
The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.
Wandle Housing Association Limited (202405860)
The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of the managing agent’s accounts.
Wandle Housing Association Limited (202413934)
The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint.
West Kent Housing Association (202317695)
The resident’s complaint is about the landlord’s handling of a leak.
Westward Housing Group Limited (202312923)
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.
Amplius Living (202322334)
The complaint is about the landlord’s handling of: The resident’s reports of multiple repairs in the property. The resident’s report of a running water noise.
Citizen Housing (202314171)
The complaint concerns the landlord’s: Handling of the resident’s reports of repairs. Handling of cancelled appointments and delays. Complaints handling.