Slough Borough Council (202232400)
The complaint is about the landlord’s management of the communal cleaning in the resident’s block. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Solihull Metropolitan Borough Council (202224767)
The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about staff conduct. The associated complaint.
Southern Housing Group Limited (202229596)
The complaint is about the landlord’s handling of: a leak, damp and mould in the property; the resident’s reports that the communal door was insecure; the resident’s complaint.
Southwark Council (202219624)
The complaint is about the landlord’s: Handling of a leak in the resident’s bathroom and the subsequent damage caused. The landlord’s complaint handling.
Stonewater Limited (202213169)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould and associated odour. Disrepair to the front and back door and delay in their replacement.
The Guinness Partnership Limited (202119305)
The complaint is about the landlord’s handling of the resident’s repayment of court fees.
The Guinness Partnership Limited (202302085)
The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property and the associated repairs. Damp and mould in the property.
The Guinness Partnership Limited (202333249)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the property. The associated complaint.
Together Housing Association Limited (202226423)
The complaint is about the landlord’s: Handling of the resident’s Right to Acquire (RTA) application, particularly, the events that occurred during the conveyancing process. Communication with the resident and its solicitors during the RTA process and the associated complaints.
Tower Hamlets Homes (202320700)
The complaint is about the landlord’s handling of: The resident’s reports of faulty windows at the property. Reports of damp, mould, cold, and water ingress at the property. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.