ForHousing Limited (202306484)
The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould, including a temporary decant; Handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202231833)
The resident’s complaint is about: The landlord’s response to concerns about the condition of the resident’s property when his tenancy commenced. The landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202234317)
The resident’s complaint is about the landlord’s handling of repairs to the windows in her home.
Hexagon Housing Association Limited (202229905)
The complaint is about the landlord’s response to: The resident’s reports of repairs required when she moved into the property. The associated formal complaint.
Hyde Housing Association Limited (202218277)
The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal complaint.
Hyde Housing Association Limited (202327959)
The complaint is about: The landlord’s communication with the resident. The landlord’s complaint handling.
Incommunities Limited (202313922)
The complaint is about the landlord's handling of the resident’s reports of unreasonable levels of noise from the floorboards in the property above.
Islington Council (202318276)
The landlord’s management of and response to reports of noise disturbance from the tank room. The Ombudsman has also considered the landlord’s complaint handling and recordkeeping.
Islington Council (202320982)
The complaint is about: The landlord’s response to the resident’s reports of a leak, damp, and window repair issues. The landlord’s handling of the resident’s complaint.
Islington Council (202321631)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s response to the resident’s request to be rehoused. The landlord’s handling of the resident’s report of staff conduct.