All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s handling of the resident’s reports that her neighbour’s CCTV was impinging on her privacy. This report also considers the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about her service charge calculations.
The complaint concerns: How the landlord handled a leak in the resident’s property. How it handled the repairs in the property following the leak. The conduct of its staff members who spoke to the resident about the leak.
The complaint is about the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s rent account.
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling.
The complaint is about the landlord’s: response to the resident’s reports of smoke and fumes entering her property; complaints handling.
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling. Record keeping.
The complaint is about the landlord’s handling of the resident’s reports of hot water and heating loss.
The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property .
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