Freebridge Community Housing Limited (202230612)
The complaint is about the landlord's handling of repairs and improvements to the resident’s property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Haringey London Borough Council (202218734)
The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. Noise transference. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
Lambeth Council (202313959)
This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of repairs in the property. This investigation has also considered the landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (L&Q) (202233774)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s reports of a rodent infestation. The associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202307643)
The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint.
London & Quadrant Housing Trust (L&Q) (202327882)
The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the associated complaints.
London Borough of Ealing (202217674)
The complaint is about the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required to his balcony windows and doors. other defects within his property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202230191)
This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, his property.
London Borough of Sutton (202321548)
The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including; gas; electrical wiring; asbestos; complaints handling.
Manchester City Council (202305823)
The resident’s complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s keeping.