Brighton and Hove City Council (202400988)
The complaint is about the landlord’s response to the resident’s reports concerning: Asbestos. Damp and mould.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202212172)
The complaint is about the landlord’s handling of repairs and a bathroom renewal. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202226405)
The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202321860)
REPORT COMPLAINT 202321860 London & Quadrant Housing Trust (L&Q) 7 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (L&Q) (202406901)
The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s complaint handling.
Norwich City Council (202316688)
The complaint is about: The landlord’s response to a lack of water supply in the property. The landlord’s handling of repairs in the kitchen. The landlord’s handling of adaptations to the bathroom. The landlord’s handling of the associated complaints.
One Housing Group Limited (202301094)
This complaint is about the landlord’s handling of the resident's reports of lack of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202329536)
The complaint is about: The landlord’s handling of leaks. The landlord’s complaint handling.
Raven Housing Trust Limited (202225542)
The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated compensation awarded.
Royal Borough Of Greenwich (202214272)
The complaint is about the landlord’s handling of: The resident’s reports of communal issues, including subsidence and repairs to the staircase and the roof. Repairs to the resident’s balcony door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.