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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Genesis (202336066)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns regarding the delays in the window and kitchen replacement. Associated complaint and communication requirements.

Southern Housing (202329127)

The complaint is about the landlord’s handling of the resident’s: Reports of leaks and outstanding repairs. Reports of pest infestation in the property. Reports of a burst kitchen pipe. Formal complaint.

Southwark Council (202308022)

The complaint is about the landlord’s handling of the resident’s reports of hot water loss. We have also considered the landlord’s complaint handling.

Southwark Council (202429480)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Complaint

Thrive Homes Limited (202324757)

This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The resident’s reports of antisocial behaviour (ASB) by her neighbour.