All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Concerns regarding the condition of the property on letting. Reports of damp and mould. Request for compensation for damage to her personal belongings and energy bills. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate management issues. Handling of various property related issues. Response to the resident’s recent concerns about rubbish on a roof.
This complaint is about the landlord’s: Response to the resident’s reports that he was unable to access his garage and of damage caused by its contractors. Handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Requests for additional support. Report of staff conduct.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about its failure to safeguard him and breach of his human rights and the Equality Act 2010. Concerns about staff conduct. Associated complaint.
The complaint is about the landlord’s handling of the resident’s transfer application.
The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. Associated complaint.
The complaint is about the landlord’s: Offer of compensation to the resident. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor communication and misinformation on moving into a new property.
The complaint is about the landlord’s handling of: The installation of loft insulation and the resident’s request for a new front and back door. The associated complaint.