Camden Council (202315839)
The complaint is about: The landlord’s handling of damp and drainage repairs at the resident’s property. The landlord’s handling of the resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202300891)
The complaint is about the landlord’s handling of the resident’s reports of a power outage at the property and damage caused to his personal belongings. The Ombudsman has also investigated the landlord’s complaint handling.
Curo Places Limited (202224336)
The complaint is about the landlord’s: Handling of the resident’s reports that her property was cold and draughty. Response to the resident’s request for repairs to the rendering on her property as well as the driveway and wet room, and its decision to appoint a single point of contact. The Ombudsman has also considered the associated complaint handling.
Flagship Housing Group Limited (202215333)
The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the tenancy commenced and the resident’s disrepair reports. The landlord’s handling of the resident’s complaint including the amount of compensation offered.
Grand Union Housing Group Limited (202301029)
The complaint is about the landlord's handling of: Repairs to the resident’s boiler, a leak from a pipe, and damage to a ceiling. The resident’s concerns about damage caused to her carpet by the leak. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Hyde Housing Association Limited (202204043)
The complaint is about the landlord’s handling of roof repairs to the building. The Ombudsman has also considered the landlord’s complaint handling.
Irwell Valley Housing Association Limited (202223479)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property.
Islington Council (202312930)
The complaint is about the landlord’s: Handling of the resident’s reports of noise from laminate flooring in the flat above. Communication. Complaint handling.
Kingston upon Thames Council (202302591)
The complaint is about the landlord's: Handling of repairs to the roof. Response to damage to personal property and injury caused by a leak from the roof.
Kirklees Council (202229077)
The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of subsequent various repairs at the property. The Ombudsman has also considered the complaint handling in this case.