Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

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Date to (mm/dd/yyyy)

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13	14
15	16	17	18	19	20	21
22	23	24	25	26	27	28
29	30

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Paradigm Housing Group Limited (202324683)

This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.

Soha Housing Limited (202301865)

The complaint is about the landlord’s handling of the resident’s: Concerns about monthly charges which are not applicable to him. Associated formal complaint.

Sovereign Network Homes (202232633)

The complaint is about the landlord’s responses to the leaseholder’s request for information about the renewal of cavity wall insulation in his building.

Thanet District Council (202227258)

The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. Damp and mould.

Clarion Housing Association Limited (202324940)

This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

Cognatum Estates Ltd (202302873)

The complaint is about the landlord's handling of the resident’s concerns about: The level of service charges. The administration of service charges.

Hexagon Housing Association Limited (202307744)

The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. Complaint handling.

Lambeth Council (202230233)

The complaint is about the resident’s reports about the landlord’s handling of structural repairs causing dampness and damage to his property.

Midland Heart Limited (202225075)

The complaint is about the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.

Northumberland Council (202324329)

The complaint is about the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the landlord’s complaint handling.