All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other repairs needed to the resident’s property. The landlords handling of the residents complaint and level of compensation offered.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s reports of repairs to the front door. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s reports of a blocked toilet drain. The landlord’s response to the resident’s reports of a dislodged roof pipe and leak. The landlord’s response to the resident’s reports of problems with the central heating system . The landlord’s response to the resident’s reports that its contractor damaged her CCTV equipment. The landlord's handling of the resident’s complaint.
The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The associated complaint.
The complaint is about: The landlord's response to the resident’s reports of repairs and request for compensation. The landlord's response to the resident’s request for adaptations and to make reasonable adjustments. The landlord’s response to the resident’s reports of discrimination and concerns about the conduct of staff. The landlord's response to the resident’s complaint.
The complaint is about the landlord’s response to the resident’s request for a non-standard bath as part of a planned bathroom replacement.
The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s concerns about scaffolding erected around the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a leak, and resulting damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of wasp nests in the loft. Associated formal complaint.
The complaint is regarding the landlord’s handling of: Repairs at the property following the resident’s reports of leaks and drainage issues. The resident’s concerns regarding staff conduct. This investigation has also considered the landlord’s handling of the complaint.
This complaint is about the landlord’s handling of reports of issues with the communal bin store and pests in the resident’s property.