All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, cracks to the outside of the property, and, mice. The Ombudsman has also considered the associated complaint handling.
The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of antisocial behaviour (ASB), drug use, and noise nuisance; handling of the resident's associated complaint; response to the resident’s concerns about it labelling her as a habitual complainer and other associated language.
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property, and; damage to the resident’s personal belongings.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The resident’s complaint is about the landlord’s handling repairs at the property, including: The roof and guttering issues reported between June 2021 and February 2022. The drain and holes in the driveway identified in July 2021. The leak reported in August 2022. His driveway service request of September 2022. Window repairs. Brickwork repairs Service charges for repair work. The Ombudsman has also assessed the landlord’s: Record keeping. Complaint handling.
The complaint is about the landlord’s handling of the resident’s report of Issues with lighting within the communal parts of the building. Associated complaint.
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).
The complaint is about the landlord’s: response to the resident’s request for it to renew her windows and external doors. response to the resident’s concerns regarding the cyclical decoration of the exterior of the property. complaints handling.
The complaint is about the landlord’s handling of reports of defects at the resident’s property.
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