All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: A repair to the resident’s fence. Reports of anti-social behaviour. The residents’ request for adaptations to their bathroom. The residents’ housing transfer application.
The complaint is about the landlord’s handling of: the reported defects to the property and the request for warranty information about the windows. the complaint.
The complaint is about the landlord’s: Response to the resident’s request for it to level the rear garden at the property. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property.
The complaint is about the landlord’s handling of: The resident’s request for an electronic gate. The resident’s complaint.
The complaint is about the landlord’s response to reports of: Antisocial behaviour by the resident’s neighbour. The resident’s neighbour feeding birds excessively. The investigation has also taken the landlord’s handling of the associated complaint into consideration.
The complaint is about the landlord's handling of the resident’s reports of: Damp and mould, and related repairs. Damaged personal possessions due to mould. Poor conduct by one of its contractors.
The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s handling of the resident’s concerns about a tree.
This complaint is about the landlord’s response to the resident’s: Report of a leak. Concerns around damp and mould. Concerns around pipework blockages. Concerns around rodents in the property. The Ombudsman also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of damp and mould. The associated complaint.