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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (L&Q) (202226880)

The complaint is about: The landlord’s handling of repairs in the kitchen, including: the landlord’s handling of the resident’s request to renew the kitchen the landlord’s handling of electrical repairs the landlord’s response to a fire the landlord’s response to the resident’s request to be reimbursed for costs incurred during the electrical disrepair. The landlord’s handling of the associated complaints. The Ombudsman has also considered the landlord’s record-keeping practices.

London & Quadrant Housing Trust (L&Q) (202308916)

The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint and request for compensation. The Ombudsman has also considered the landlord’s record keeping.

Longhurst Group Limited (202315493)

The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.

Notting Hill Genesis (NHG) (202225311)

The complaint is about the landlord’s handling of: The resident’s request for no contact from the Housing Officer. The automated messages sent to the resident regarding arrears. The associated complaint.

Peabody Trust (202210783)

The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof and guttering repairs. A boiler repair. Repairs to cracked stair treads. Bathroom repairs. A repair to the party wall in the resident’s garden. Removal of a tree. The associated complaint. Further repairs in the resident’s home including repairs to the resident’s boiler, intercom, and flooring in the resident’s separate downstairs WC.

Stonewater Limited (202303707)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated repairs ; Complaint.