All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. the resident’s concerns about the condition of the property at the start of the tenancy. the associated complaint.
The complaint is about: The landlord’s handling of reports about its contractor’s method and level of contact with the resident in respect of a gas safety inspection. The landlord’s complaint handling.
The complaint is about the landlord’s response to: Reports of a smell of sewage in the property. Reports of issues with the heat interface unit and communal heating system. The resident’s associated billing queries. Reports of issues with the communal lighting. Reports of issues with the communal bin store. The Ombudsman will also investigate the landlord’s handling of the complaint, and the level of compensation offered.
The complaint is about the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s reports of repairs, including repairs to the heating system after it had been replaced and reports of damp and mould.
The complaint is about: The landlord’s handling of various repairs, including repairs to the roof and concerns around the location of scaffolding, dust from repair works and standard of works conducted within the property. The landlord’s handling of the resident’s reports of damage to his belongings. The landlord’s handling of the resident’s request for reasonable adjustments. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident concerning: Damp and mould. Noise from a neighbour’s positive input ventilation system.
The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns regarding: Antisocial behaviour (ASB). Her information request relating to the infrastructure of the block/estate. Access to her medical records. A referral to mental health services. Staff conduct. The Ombudsman has also addressed the landlord’s record keeping.
The complaint is about; The landlord’s handling of adaptations to the rear of the property. The landlord’s response to the resident’s reports of repairs required to the downstairs toilet. The landlord’s response to the resident’s request for repairs to the fence at the front of the property. The associated complaint handling
The complaint is about: The landlords handling of the residents request for new bathroom fittings and flooring. The landlords handling of the residents reports of damp and mould. The landlords handling of the residents complaint including about staff conduct.