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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Midland Heart Limited (202212883)

The complaint is about the landlord’s handling of: shower replacement works; graffiti and signage removal; the resident’s request for a gate. The Ombudsman has also considered the landlord’s complaint handling.

Newlon Housing Trust (202119350)

The complaint is about the resident’s report that the landlord failed to comply with the court injunction issued in May 2022. 

Wandsworth Council (202208283)

The complaint is about the landlord’s management and handling of: Reports of water ingress into the property. A request for compensation for personal losses The leaseholder’s complaints.

London Borough of Harrow (202121589)

The complaint is about the landlord’s: Response to the damp and mould. Response to outstanding repairs. Knowledge and information management.