Islington and Shoreditch Housing Association Limited (202205666)
The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202229881)
The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower room and hallway. Reports of damp and mould. Complaints.
London & Quadrant Housing Trust (L&Q) (202314354)
The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.
Peabody Trust (202205032)
The complaint is the landlord breached the lease in its handling of the resident’s application to purchase additional shares of the property.
Optivo (now Southern Housing) (202229428)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. The Housing Ombudsman has also considered the landlord’s record keeping.
Camden Council (202128343)
The complaint is about the landlord’s handling of the sales process of the resident’s property.
Citizen Housing (202216442)
The complaint is about: The landlord's response to reports of noise nuisance and antisocial behaviour (ASB). The landlord's response to reports of harassment and concerns about the conduct of staff members. The landlord's handling of the resident’s reports of repairs to the property, specifically: A repair to her washing machine. Damp and mould.
Clarion Housing Association Limited (202126890)
The complaint is about the landlord’s handling of the resident’s: contents insurance account. complaint.
Leeds City Council (202217967)
The complaint is regarding the landlord’s: Handling of the resident’s concerns about the maintenance of communal and grassy areas in and around his block. Response to your reports of anti-social behaviour (ASB).
Onward Homes Limited (202105509)
The complaint is about: The landlord’s handling of fire safety works to the exterior façade of the block, in particular its communication and the provision of the EWS1 form. The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the complaint.