All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The landlord’s response to the resident’s request for reimbursement, for damage caused to his fitted wardrobe during repair works to the property. We have also considered the landlords handling of the associated complaint.
The resident’s complaint is about the landlord’s: Handling of repairs related to damp; Response to reports of pests; Handling of the associated complaint.
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
The complaint is about the landlord’s handling of the resident’s reports of cracks and subsidence in his property. The Ombudsman has decided to consider: The landlord’s record keeping. The landlord’s complaint handling.
The complaint concerns the landlord's handling of the resident's report of nuisance and rodent infestation resulting from overgrown nearby wildland and his next-door neighbour's garden. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord's handling of: Reports of antisocial behaviour (ASB). The associated complaint.
The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, the resident’s reports of defects in the property.
The complaint is about the landlord’s handling of: Delays with occupational therapy assessments and adult social care. The adaptation to the kitchen doorway. The resident’s reports of a pest infestation. The resident’s reports of her property overheating. The associated complaint.
The complaint is about: The landlord’s response to the resident’s reports of damage to the front door of the resident’s property and associated safety and safeguarding concerns. The landlord’s handling of the resident’s complaint.
The complaint is about is about the landlord’s handling of the resident’s report of noise.