Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Nottingham City Homes (201911262)

The resident complained about the landlord’s decision to not pay them a Responsible Tenant Award in 2019.

Sanctuary Housing Association (202013347)

This complaint is about the landlord’s handling of the resident’s reports of Anti-social behaviour (ASB).

Stafford & Rural Homes (202009884)

The complaint concerns the landlord’s response to reports of repairs required at the property and a bedbug infestation. The complaint is also about the landlord’s complaint handling.

The Riverside Group Limited (202110808)

The complaint is about an increase of service charges.

Bristol City Council (202107726)

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from her neighbour.

Ealing Council (202005564)

The complaint is about the landlords handling of a reported roof leak.

Elim Housing Association Limited (201809906)

This complaint is about: a. the level of the landlord’s service charges for items such as building and grounds maintenance; b. allegations of discriminatory practice on the part of the landlord; c. the landlord’s response to the resident’s reports about: service charges discrimination noise disturbance;

Hammersmith and Fulham Council (202100011)

The complaint is about the landlord's handling of repairs to a communal waste pipe serving the resident’s property.

Havering Council (202101048)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his property. The landlord’s response to the resident’s concerns about redecoration and refurbishment works in communal areas of his building. The landlord’s handling of the associated complaint.

Home Group Limited (202012233)

REPORT COMPLAINT 202012233 Home Group Limited 20 October 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]