All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: the resident’s reports of a leak and associated repairs in her bedroom. the resident’s reports of damage caused to her belongings from the leak. The Ombudsman has decided to consider the landlord’s complaint handling.
This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated complaint.
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to damp and mould. Response to repair issues including the condition of the property at the beginning of the tenancy. Response to the resident’s concerns about the landlord’s staff and its contractors including discrimination and contact restrictions. Complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould and request for windows to be replaced. This Service has also considered the landlord’s handling of the complaint.
This complaint is about: The landlord’s handling of external repairs. The associated complaint.
The complaint is about the landlord’s response to the resident’s: Concerns about the installation of a heat pump. Reports about antisocial behaviour (ASB) and the broken entry gates. Reports about the condition of the communal garden. Reports of an electrical fault caused by a leak from the boiler room. Concerns about members of the landlord’s staff. Concerns about the landlord’s decision to restrict his contact. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports about: A pest infestation; An outstanding repair; Staff conduct.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property, and her request that the windows were replaced. The complaint.
The complaint is about: The landlord’s handling of damp and mould in November 2022. The landlord’s handling of damp and mould in September 2023. The landlord’s complaint handling has also been investigated.