Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Croydon (202205866)

The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB). This report has also considered: The landlord’s complaints handling. The landlord’s record keeping.

Metropolitan Thames Valley Housing (MTV) (202212067)

The complaint is about the landlord’s handling of the resident’s request to end her tenancy, including the return of the security deposit.

Metropolitan Thames Valley Housing (MTV) (202213217)

This complaint is about the landlord’s handling of: The resident’s reports of issues with external grounds maintenance. The associated complaint.

One Housing Group Limited (202213037)

The complaint is about the landlord’s handling of the sales process for the resident’s property.

One Manchester Limited (202216041)

The complaint is about the landlord's decision to issue the resident with a court warning letter for rent owed, it’s member of staff’s conduct, and its response to the request for compensation.

Optivo (now Southern Housing) (202215116)

The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for compensation.

Sanctuary Housing Association (202205675)

The complaint concerns: The landlord’s response to the resident’s application for staircasing. The landlord’s interpretation of the provisions of the resident’s lease. The landlord’s handling of the resident’s reports of a leak from the roof. The landlord’s handling of the complaint.

Southwark Council (202113700)

The complaint is about: How the landlord handled ongoing repairs to the residents door entry system between the dates September 2020 to July 2021. How the landlord handled the second complaint about the above initially raised in January 2021. This service has also considered the landlords record keeping.

Sovereign Network Homes (202219913)

The complaint is about the landlord’s; Handling of the resident’s request for it to provide CCTV footage to the police following a burglary. Complaints handling.

Stroud District Council (202207879)

This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided to investigate the landlord’s communication and complaint handling in this case.