All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports about: His request to have a water meter. His request to have laminate flooring. Anti-social behaviour. The communal front door. The smell of cigarettes at the property. Staff conduct. In addition, the Ombudsman has also investigated: The landlords knowledge and information management. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Damp and mould in the resident’s home, and associated repairs. The associated complaint. Its installation of a positive input ventilation system in the resident’s home.
The complaint is about the landlord’s handling of: Issues with subsidence at the property. Reports of damp and mould in the property. The associated complaint.
The complaint is about: the landlord’s handling of the resident’s reports that she was without heating. the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of compensation.
The complaint is about the landlord’s handling of the resident’s reports about: Her dispute with her neighbour. The conduct of the landlord’s staff and her request to deal with a female officer.
The complaint is about the landlord’s handling of repairs to the resident’s back patio doors.
The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at the start of the tenancy. Reports of damp and mould. Associated formal complaint.
The complaint is about the landlord’s handling of damp and kitchen door repairs at the resident’s property.
The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.