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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hammersmith and Fulham Council (202107874)

The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the property by a joint tenant.

Bristol City Council (202010485)

This complaint is about the landlord’s handling of: the resident’s reports that a lean-to was unlawfully removed; works it had agreed to complete to allow the reinstatement of the lean-to; the resident’s concerns about the validity of a guarantee for external wall insulation (EWI) works.

Clarion Housing Association Limited (202015742)

REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

Haringey Council (202108571)

The complaint concerns the landlord’s handling of the resident’s concerns that they are being overcharged on rent for their garages.

Kingston upon Thames Council (202016168)

The complaint is about: The landlord's response to the resident’s reports in relation to his water cylinder and other repairs and the resident’s request for compensation. The landlord’s complaint handling (including the resident's report of a breach of his confidentiality by the landlord).

Lambeth Council (202012855)

The leaseholder complains about the landlord’s handling of the section 20 consultation process, and the level, reasonableness, and increase of charges invoiced for these works. As a resolution to the matter, the leaseholder would like her contribution to the works to be capped at £250, and compensation for the landlord’s poor handling of the matter.