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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Barnet (202327140)

The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp and mould in the property and the associated repairs. The landlord’s response to the resident’s request for reimbursement for hotel costs, expenses and damaged possessions.

Metropolitan Thames Valley Housing (MTV) (202230802)

The complaint is regarding landlord’s handling of the landlord’s: Handling of a repair request. Communication with the resident. This investigation has also considered the landlord’s handling of the complaint.

Onward Homes Limited (202222293)

The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property at the start of the tenancy. The resident’s reports of repairs to her property. The associated complaint.

Orbit Group Limited (202223818)

The complaint is about the landlord’s handling of the resident’s reported damp and mould in her flat. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.

Orbit Group Limited (202303402)

The complaint is about the landlord’s handling of the resident's reports of repairs required to the boiler. The Ombudsman has also considered the landlord’s complaint handling.

Orbit Housing Association Limited (202224876)

The complaint is about the landlord's handling of: The resident's reports of structural issues to the property. The resident's reports of damp and mould. The resident's complaint.

Orbit Housing Association Limited (202309282)

The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) from her neighbour. This report has also considered the landlord’s complaints handling.

Orbit Housing Association Limited (202322643)

The complaint is about the landlord's response to various reports of repairs within the property, including damp and mould. The Ombudsman has also considered the landlord’s complaint handling.