All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202222811 London & Quadrant Housing Trust (L&Q) 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding staff conduct. The resident’s complaint.
The complaint is about the landlord’s handling of: A missed appointment. Kitchen units being in disrepair and pest concerns. Repairs to the resident’s front and back doors. The Ombudsman has also considered: The landlord’s record keeping. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint.
The complaint is about the landlord’s decision to repair the living room windows and not replace them. This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of major works and associated repairs.
The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from her property to a separate garage below. Associated formal complaint.
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about: An increase in the resident’s service charge. The landlord’s response to the resident’s report of a fault with the communal lighting in her block.
The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint.