London Borough of Hackney (202320158)
The complaint is about the landlord’s handling of: repairs to the roof and guttering, and subsequent damp and mould in the property. the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202342922)
The complaint is about: The landlord’s handling of the resident's reports about window repairs. The landlord's response to the resident's reports about a missed appointment. The landlord's complaint handling.
Peabody Trust (202323991)
The complaint is about the landlord’s handling of the resident’s: Reports of window repairs and queries relating to replacement windows. Reports of antisocial behaviour (ASB). Complaints. The Ombudsman has also assessed the landlord’s record keeping.
Regenda Limited (202339912)
The complaint is about the landlord’s response to: The resident’s requests for updates regarding repairs. Reports of a leak into the bedroom and associated damp and mould. Reports of repairs to the front door and external fixtures.
Southampton City Council (202339127)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance. Allegations of poor staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
Southend-on-Sea City Council (202316447)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202312190)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the resident’s associated complaint.
The Guinness Partnership Limited (202200391)
The complaint is about: The increase in the resident’s rent and service charges. The landlord’s response to the resident’s request for information regarding the service charges. The landlord’s handling of the associated complaints.
A2Dominion Housing Group Limited (202321005)
The complaint is about the landlord’s handling of: Repairs to a balcony door. Reports of a silverfish infestation. The complaint. The Ombudsman has also considered the landlord’s record keeping.
Bournemouth, Christchurch and Poole Council (202317016)
This complaint is about: The Council’s decision to end the resident’s previous accommodation and offer him his current property. The landlord’s handling of adaptation works at the resident’s property. The landlord’s handling of the associated complaint.