London Borough of Barnet (202222088)
The complaint is about the landlord's handling of the resident’s: Reports of repairs. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Brent (202222273)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at her permanent residence. Damp and mould at her temporary accommodation. Drug usage near her temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202304372)
The complaint is about the landlord’s handling of the repairs to the resident’s kitchen floor. The Ombudsman has also investigated the landlord’s complaint handling.
Muir Group Housing Association Limited (202311425)
The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request for a wet room. A request to replace storage heaters. The Ombudsman has also decided to investigate the landlord’s complaint handling.
North West Leicestershire District Council (202318653)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bath panel. The resident’s reports of repairs to the back door, soffits and facias, damp proof course, shower isolation switch and drains. The resident’s reports of other repairs. Its conduct and communication with the resident. The associated complaint.
Paragon Asra Housing Limited (202315453)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Regenda Limited (202339792)
The complaint is about: The landlord’s handing of the resident’s reports of anti-social behaviour from a neighbour. Complaint handling.
Richmond Housing Partnership Limited (202312796)
The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB).
Sanctuary Housing Association (202309429)
The complaint is about the landlord’s response to the resident’s reports of: Leaks and loss of electric in the communal area. Asbestos in the ceilings in the communal area. Damp in the resident’s property. A mice infestation in the resident’s property. Faulty electrics in the resident’s property. This Service has also considered the landlord’s handling of the complaint.
Sanctuary Housing Association (202316345)
The complaint is about the landlord’s handling of: The resident’s reports about support services it provided during her tenancy. The resident’s complaint.