All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202316059 London & Quadrant Housing Trust (L&Q) 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of: Damp and mould in the property. Electrical work. The complaint and the level of compensation offered including the resident’s damaged personal belongings and furniture.
The complaint is about the landlord's handling of the resident’s: Reports of repairs. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at her permanent residence. Damp and mould at her temporary accommodation. Drug usage near her temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the repairs to the resident’s kitchen floor. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request for a wet room. A request to replace storage heaters. The Ombudsman has also decided to investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bath panel. The resident’s reports of repairs to the back door, soffits and facias, damp proof course, shower isolation switch and drains. The resident’s reports of other repairs. Its conduct and communication with the resident. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handing of the resident’s reports of anti-social behaviour from a neighbour. Complaint handling.
The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB).