All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the adjoining neighbour (neighbour A). The allegations of ASB made against the resident by the downstairs neighbour (neighbour B). The resident’s reports of ASB from neighbour B. The associated complaint. The resident’s concerns about the landlord’s attitude towards her reports of ASB and complaints.
The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to control the level of heating in her property and to be proportionately billed for specific usage.
The resident’s complaint is about the landlord’s response to reports of damp and mould in a bedroom located over an external alleyway.
The complaint is about the landlord’s: Response to a reported leak into the bedroom. Knowledge and information management.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a leak. The Ombudsman will also investigate the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Damaged and stolen items. The landlord's complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Request for her windows to be replaced. Request for it to remove fly tipped waste from her garden. Reports of damp and mould. Rent arrears. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of her request for adaptations and reasonable adjustments to be made. The landlord’s handling of the resident’s reports of the property condition at the start of the tenancy. The landlord’s complaint handling has also been investigated.