Tower Hamlets Homes (202223024)
The complaint is about: The landlord’s response to the resident’s reports of no heating or hot water.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Unity Housing Association Limited (202308746)
The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also investigated the landlord’s complaint handling.
Westminster City Council (202217291)
The complaint is about the landlord’s handling of: A bathroom leak resolved in January 2022. A request to replace the bathroom floor.
Camden Council (202323962)
The complaint is about the landlord’s response to the resident’s: Reports of noise disturbances. Reports of unauthorised alterations to the property below hers. Request for a new shower head. Reports of a blocked sink. The Ombudsman has also considered the landlord’s record keeping.
Cyron Housing Co-operative Limited (202218048)
The complaint is about the landlord’s handling of the resident’s: Reports concerning the cleaning of a communal area. Associated formal complaint.
Dacorum Borough Council (202314190)
The complaint is about the landlord's handling of works to upgrade the resident’s kitchen and bathroom. This Service has also considered the landlord’s complaint handling and record keeping.
East Devon District Council (202306755)
The complaint is about the landlord’s handling of the resident’s complaint that its contractor damaged his washing machine.
Harlow District Council (202300425)
The complaint is about the landlords handling of: Repairs to the front porch. The associated complaint.
Hyde Housing Association Limited (202335754)
The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of the complaint.
Lambeth Council (202318349)
The complaint is about the landlord’s handling of: reports of leaks from the roof and windows of the resident’s building, and the resulting damp and mould. the associated complaint.