Islington Council (202310041)
The complaint is about the landlord’s handling of the resident’s concerns about the accessibility of an exit barrier to his estate. The landlord’s complaint handling has also been investigated.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Islington Council (202341765)
This complaint is about the landlord’s handling of reports of issues with the heating and hot water system.
Lambeth Council (202232225)
The complaint is about the landlord’s handling of the pre-action protocol and specifically not having given the resident notice of eviction.
LiveWest Homes Limited (202307061)
The complaint is about the landlord’s handling of persistent leaks into the resident’s flat from the roof and upper balcony area. This Service has also investigated the landlord’s handling of the resident’s complaints.
London & Quadrant Housing Trust (L&Q) (202115193)
REPORT COMPLAINT 202115193 London & Quadrant Housing Trust (L&Q) 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (L&Q) (202303364)
The complaint is about the landlord’s handling of: Heating repairs. Bedroom window repairs. The resident’s formal complaint.
London & Quadrant Housing Trust (L&Q) (202323031)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.
London Borough of Camden Council (202233880)
The complaint is about: The landlords handling of the residents reports of ongoing water leaks from the flat above. The landlords handling of the residents complaint and the amount of compensation offered. This Service has also considered the landlords record keeping.
London Borough of Redbridge (202324823)
REPORT COMPLAINT 202324823 London Borough of Redbridge 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Longhurst Group Limited (202308524)
REPORT COMPLAINT 202308524 Longhurst Group Limited 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]