Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Network Homes Limited (202115065)

The complaint is about:

Notting Hill Genesis (201914804)

The complaint concerns the landlord’s decision to refuse to issue the compensation offered in its final response.

Royal Borough of Kensington and Chelsea (202006364)

The complaint is about: The landlord’s response to the resident’s reports of mismatched lighting in the communal areas. The landlord’s handling of the associated complaint.

Royal Borough of Kensington and Chelsea (202107921)

The complaint is about the landlord’s handling of the resident’s complaint about its removal of items from her shed.

Southwark Council (202119989)

The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team.

Southwark Council (202119990)

The complaint concerns the landlord’s response to a leak from the property above.

St Peter’s Saltley Housing Association Limited (202012286)

This complaint is about the landlord’s handling of the resident’s concerns about the plastering works and his report of damage caused to his property by its contractors.

Yorkshire Housing Limited (202111360)

The resident is complaining about the landlord’s handling of antisocial behaviour by her neighbour.

London & Quadrant Housing Trust (201916023)

The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the leak. The Ombudsman has also investigated: the landlord’s complaint handling. the landlord’s record keeping.

Welwyn Hatfield Borough Council (202003333)

The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.