Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Islington Council (202346506)

The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property.

Leicester City Council (202214224)

The complaint is about the landlord’s: Response to reports of antisocial behaviour (ASB) and noise nuisance by the residents’ neighbour. Handling of reports about the condition of the residents’ garden. Handling of the residents’ reports of a rodent infestation. Response to concerns about the conduct of a member of its staff. Response to the residents’ reports of a power cut and associated repairs. Handling of the complaint. Record keeping.

LiveWest Homes Limited (202322562)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

London & Quadrant Housing Trust (L&Q) (202335641)

The complaint is about the landlord’s handling of reported leaks in the property.

London & Quadrant Housing Trust (L&Q) (202347485)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of damage to her possessions caused by damp and mould. Formal complaint.

London Borough of Ealing (202225737)

The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated complaint.

Peabody Trust (202335463)

The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. The Ombudsman has also considered the landlord’s complaint handling.

Sanctuary Housing Association (202220062)

The complaint is about: The landlord's handling of the resident's repair reports The landlord's complaint handling.

Sanctuary Housing Association (202325736)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.

Southend-on-Sea City Council (202310117)

The complaint is about: The landlord’s response to the resident's reports of damp and mould. The landlord’s handling of requested improvements. The landlord’s handling of the resident’s complaint. This Service has also considered the landlord’s knowledge and information management.