All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure to cut back ivy that was affecting his dog's health. Handling of several of the resident’s complaints.
The complaint is about the landlord’s: Response to the resident’s reports of issues with the heating and hot water between October 2023 and November 2023 including a dripping heating pipe. Complaint handling.
This complaint is about the landlord's response to the resident’s reports of: A leak into her property and its handling of remedial works following the leak. A leaking tap in her bathroom and her request for reimbursement of increased costs as a result of the leak.
The resident’s complaint is about the landlord’s response to her reports of low water pressure when using the bathroom shower head. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the residents: Reports of leaks in the property. Associated complaint.
The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint.
The complaint is about the landlord’s handling of a roof leak at the resident’s property.
This complaint is about the landlord’s: Refusal of the resident’s request for permission to install solar panels. Handling of the associated complaint.
REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]