Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Abri Group Limited (202218106)

The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space.

Brentwood Borough Council (202223856)

The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced.

Clarion Housing Association Limited (202122885)

The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property.

Guinness Housing Association Limited (202207927)

The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a neighbouring property.

Hammersmith and Fulham Council (202211844)

The complaint is about the landlord’s: Handling of repairs to the resident’s floor, and; Complaint handling.

Hyde Housing Association Limited (202204816)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her subsequent request for compensation. The landlord’s handling of the associated complaint.

London Borough of Barnet (202202606)

The complaint is about the landlord’s: handling of repairs to the resident’s front door; response to the resident’s request to renew the bathroom; complaint’s handling.

Royal Borough of Kensington and Chelsea (202217632)

The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a built-in wardrobe. Amend the postcode on the tenancy agreement.

Tower Hamlets Council (202219354)

The complaint is about the landlord’s: response to the resident’s reports of a leak and request for compensation; complaints handling.

Lambeth Council (202217219)

The complaint is about the landlord’s response to the resident’s request for compensation for damage to her carpets.