London & Quadrant Housing Trust (L&Q) (202339743)
The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The landlord’s complaint handling has also been assessed.
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The landlord’s complaint handling has also been assessed.
The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including reports of mould and water damage. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s: handling of reported inappropriate conduct of its contractor. response to reports that the kitchen units and flooring were damaged, following a leak. handling of the associated complaint.
The complaint is about: The landlord’s handling of a leak. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property.
The complaint is about the landlord’s: Response to concerns raised by the resident about issues reported to him by other tenants. Response to internal repair issues in the resident’s property. Response to concerns raised by the resident about issues with other blocks. Response to the resident’s concerns about the communal areas of his block and the estate. Complaint handling.
The complaint is about the landlord’s handling of: The annual gas safety check and the decision to apply for a warrant. The resident’s concerns about the lack of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.
The complaint relates to: The landlord’s response to the resident’s concerns about: The garden boundary. Its handling of repairs, and her request for alternative housing and payments. The landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s: Request to replace the electrical heating system. Associated complaint.
The complaint is about the landlord’s handling of: The repairs to the boiler and heating. The resident’s reports of damp and mould. The repairs to the bathroom light. The removal of the overgrown trees in the garden. The repairs to the broken fence. The repairs to the windows and the doors The associated complaints.
Notifications