Lewisham Council (202337128)
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Magenta Living (202229988)
The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.
Metropolitan Thames Valley Housing (MTV) (202233550)
The complaint is about the landlord’s handling of the resident’s: Request for the living room and bedroom ceiling to be painted at her property. Associated complaint.
Midland Heart Limited (202226563)
The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the block and the related service charges.
NSAH (Alliance Homes) Limited (202224581)
The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his existing property. The resident’s request for a transfer to a new build property. The resident’s reports of outstanding repairs. The resident’s complaint. The Ombudsman has also investigated the landlord’s knowledge and information management.
Onward Homes Limited (202223799)
The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint.
Richmond Housing Partnership Limited (202225742)
The complaint is about: The landlord’s handling of the resident’s reports of plastering required in her home. The landlord’s handling of the resident’s reports of repairs required to her front entrance door.
Southern Housing (202310209)
The complaint is about the way the landlord responded to the residents’: Reports of antisocial behaviour (ASB): Request for compensation; Complaint.
Sovereign Network Homes (202303563)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This report will also assess the landlord’s record keeping.
Sovereign Network Homes (Former Network Homes) (202301684)
The resident’s complaint is about: The landlord’s handling of queries relating to a service charge increase. The landlord’s handling of a request to buy the property back from the resident. This Service has also considered: The landlord’s handling of the resident’s complaint. The landlord’s record keeping.