Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Thurrock Council (202322101)

This complaint is about how the landlord handled the resident’s reports of: Noise nuisance. Cigarette smoke from her upstairs neighbour’s property entering her property.

West Kent Housing Association (202307022)

The complaint is about the landlord’s handling of: A staff member’s conduct during a telephone call with the resident. The associated complaint.

A2Dominion Housing Group Limited (202215451)

The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The Ombudsman has also considered the landlord’s handling of the formal complaint.

Camden Council (202215340)

The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s handling of the associated complaint.

Camden Council (202219932)

The complaint is about the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and damage to the bedroom carpet. Reports of subsidence affecting the kitchen floor. Reports of a rodent infestation. Request to be moved to another property. Reports of antisocial behaviour (ASB). This investigation will also consider the landlord’s handling of the associated complaint.

Clarion Housing Association Limited (202224938)

The complaint is about the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The resident’s reports of deterioration to the structure of the building and the lack of a cyclical programme of works.

First Choice Homes Oldham Limited (202321742)

This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint.

Futures Housing Group Limited (202310685)

The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the property and instruct the works to commence. The landlord’s response to the resident’s concerns about subsidence.

Home Group Limited (202312599)

The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents at the property, removal of ivy, pointing, doorstep repairs and fly-tipping. removal of concrete planters. damage to cables. graffiti, gate and letter box repairs. complaint handling.

Hyde Housing Association Limited (202302504)

The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s request for compensation. The Ombudsman has also considered the landlord’s complaint handling.