All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about: The landlord’s response to reports of disrepair including damp, mould and asbestos at property A, and the resident’s associated request for compensation. The landlord’s response to the resident’s reports of issues in property B. The landlord’s proposal to permanently move the resident to property C.
The resident’s complaint is about the landlord’s: Response to reports of rats in their kitchen; Handling of the associated complaint.
The complaint is about the landlord's handling of the resident’s: Reports of heating repairs. Associated complaint.
The complaint is about the landlord’s handling of: The administration of the resident’s service charge account, quality of services and service charge queries. The associated complaint.
The complaint is about the landlord’s: Response to the resident’s concerns about the length of time scaffolding had been up at the property. Complaint handling including knowledge and information management.
The complaint is about the landlord’s handling of: Repairs to a leak in the communal roof and associated damp and mould in the resident’s property. Communication with the resident during the formal complaint.
The complaint is about the landlord’s handling of leaks into the resident’s property from a property above. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s: Record Keeping. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s request to build an outbuilding in the garden of her property. The associated complaint.
The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.