Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Hillingdon (202012171)

The complaint is about the landlord’s response to the resident’s reports about:

Network Homes Limited (202010498)

The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property (from December 2019 onwards).

Peabody Trust (202102170)

The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the resident’s property. The landlord’s response to the resident’s reports about a tap repair has also been investigated.

Red Kite Community Housing Limited (202001036)

The complaint is about the landlord’s response to the resident’s reports about:

The Riverside Group Limited (202109560)

The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding.

Clarion Housing Association Limited (202015148)

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.

Hyde Housing Association Limited (202103219)

The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. The complaint is also about the landlord’s complaint handling.

London & Quadrant Housing Trust (201911304)

The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had stored in the communal cupboard when he previously had been permitted to use this, and its enforcement of this policy across all of the communal areas.

London Borough of Hillingdon (202109303)

The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation.

Mid Devon District Council (202013248)

The resident’s complaint is about: The conduct, behaviour and comments by landlord staff made to her when visiting her property, with or without prior notice. Window repairs. Bathroom heating. The landlord’s response to damp and mould reports. Repairs to her front path. The front door is not to her agreed specification. Reports of antisocial behaviour (ASB) made against her by a neighbour have not been addressed. The landlord’s complaint handling.