Longhurst Group Limited (202232306)
The complaint is about the landlord’s handling of the resident’s: Reports of a repair to the hot water system. Transfer request.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Midland Heart Limited (202338142)
The complaint is about the landlord’s handling of the resident’s reports of: leaks, damp and mould damage to personal items impact on her health
Notting Hill Genesis (NHG) (202221064)
The complaint is about the landlord’s: response to the resident’s reports about issues with her rent/online account details; response to the resident’s reports about asbestos; complaints handling.
Orbit Group Limited (202211621)
The complaint is about the landlord’s handling of: Installation of a stopcock and separate water supply. The formal complaints.
Sandwell Metropolitan Borough Council (202305599)
The complaint is about the landlord’s handling of the resident’s: Request that it fund external mediation. Associated formal complaint.
Sovereign Network Homes (202314090)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in the property. The Ombudsman has considered the landlord’s complaint handling.
Tower Hamlets Homes (202234784)
The complaint is about the landlord’s response to the resident’s reports of recurring leaks, damp, mould, and associated repairs at her property.
Tower Hamlets Homes (202310957)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the walls when the property was let. Handling of repairs to accommodate a washing machine in the kitchen. This report also looks at the landlord’s handling of the resident’s complaint.
B3 Living Limited (202307898)
The complaint is about the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling.
Bromford Housing Group Limited (202328975)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the complaint.