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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Riverside Group Limited (202220159)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent claim for compensation. The Ombudsman has also considered the landlord’s complaint handling.

Gateshead Metropolitan Borough Council (202128113)

This complaint is about the landlord’s handling of the resident’s reports of water ingress at his property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Wandle Housing Association Limited (202223139)

  REPORT COMPLAINT 202223139 Wandle Housing Association Limited 28 November 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Irwell Valley Housing Association Limited (202206371)

The complaint is about the landlord’s handling of: The resident’s request for it to replace flooring in her bathroom.   The resident’s request for her bathroom to be renewed. The resident’s reports of anti-social behaviour (ASB). The resident’s transfer request.  The associated complaint.

London Borough of Hackney (202121330)

The complaint is about the landlord’s response to the resident’s concerns about: Missing belongings from her previous property following an emergency transfer and related staff conduct.  Its refusal to replace a blind at her current property. Complaints handling.

Longhurst Group Limited (202112139)

The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs in the property. The resident’s reports of antisocial behaviour (ASB) about her neighbour. Reports of ASB it received about the resident. The resident’s request to be rehoused. The resident’s MP about her housing circumstances. This report also looks at the landlord’s handling of the resident’s complaints.

Orbit Group Limited (202225435)

The complaint is about the landlord’s handling of: The resident’s report of leaks, blockages, and drainage issues Repairs to the boiler. Damp and mould in the bathroom. The complaint.

Southwark Council (202206334)

This complaint is about the landlord’s: Response to the resident’s reports of missing window keys. Complaint handling.