Notting Hill Genesis (NHG) (202015161)
The resident has complained about: The landlord's response to her not being provided with a key to access the main building entrance door at the start of the tenancy and the knock-on effect this caused to rent arrears. The landlord’s handling of the signing of an application form for a grant. The landlord's request that she does not keep her front door open. The landlord's response to various reports of outstanding repairs within the property, specifically: a repair to a window. bathroom and kitchen works. peeling wallpaper. The standard of communal cleanliness. The landlord's complaints handling. The resident has also complained that the conduct of the landlord’s staff has been discriminatory.