All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s concerns about the level of increase in service charges. The resident’s request for information about a service charge increase. The resident’s request for a management pack. The resident’s complaint.
The resident’s complaint is about the landlord’s: Handling of her reports of antisocial behaviour (ASB). Requirement for her to remove her car from the parking area. Complaint handling.
The complaint is about the landlord's handling of the resident's reports of: A leak and the associated damp and mould. Pests. Repairs to the front door and kitchen. The Ombudsman will also investigate the landlord’s complaints handling.
The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about his Mechanical Ventilation with Heat Recovery (MVHR) system. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the general condition of the property and the landlord’s handling of repairs. The Ombudsman will also investigate: The landlord’s handling of the resident’s complaint. The landlord’s knowledge and information management.
REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the:
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint about its contractor. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.
Notifications