Flagship Housing Group Limited (202233885)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Gentoo Group Limited (202324287)
The complaint is about the landlord’s handling of the resident’s reports of overgrown trees. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202220681)
The complaint is about the landlord’s handling of: A leak. Repairs to the boiler.
Havering Council (202306892)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and the subsequent handling of the remedial repairs. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Home Group Limited (202311104)
The complaint is about the landlord’s response to the resident’s concerns about its handling of: His reports of antisocial behaviour (ASB) from his neighbours. The associated complaint.
Homes Plus Limited (202233833)
The complaint is about the landlord’s handling of the resident’s reports of a leak to the roof at her property.
Hyde Housing Association Limited (202318962)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in her kitchen and the associated repairs. The landlord’s complaint handling.
Incommunities Limited (202308270)
The landlord's handling of the resident’s reports : Of damp and mould. That she was struggling to heat her home. That her windows and kitchen needed replacing. The Ombudsman will also investigate the landlord’s complaint handling.
Islington Council (202338896)
The complaint is about the landlord’s handling of: Leaks into the property. Damp and mould. The Ombudsman has also considered the landlord’s knowledge and information management.
Lambeth Council (202302647)
The complaint is about the landlord’s response to the resident’s concerns about an outstanding roof repair.