Camden Council (202006556)
The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The landlord’s complaint handling.
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The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The landlord’s complaint handling.
The complaint concerns the following issues:
The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
The complaint is about the landlord’s handling of the resident’s request to sell her share in the property.
This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.
The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.
The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak.
This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the Right to Buy (RTB) discount.
The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay to carrying out works regarding a kitchen fan and the landlord’s communication around this. The complaint is also about the landlord’s complaint handling.