Notting Hill Genesis (NHG) (202233892)
The complaint is about the landlord’s handling of the resident’s request for reimbursement for damage to her carpets.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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One Housing Group Limited (202328323)
The landlord’s handling of reports of leaks in the property.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202234494)
The complaint is about the landlord’s response to the resident’s report about the condition of the walls in the property upon letting and her request to be reimbursed costs incurred in remedial works. We have also considered the landlord’s handling of the associated complaint.
Rooftop Housing Association Limited (202306466)
The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and rent in advance payment prior to tenancy sign up. Visits after the tenancy started. The Ombudsman has also considered the landlord’s: Complaint handling associated with the resident’s request for compensation. Its record keeping.
Southern Housing (202216117)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Southern Housing (202339900)
The complaint is about the landlord’s handling of the resident’s reports of:
The Guinness Partnership Limited (202335480)
The complaint is about the landlord’s handling of the appointment of a single point of contact for the resident. The Ombudsman has also considered the landlord’s complaint handling.
Waverley Borough Council (202334911)
The complaint is about the landlord's: Handling of the installation of a wet room. Knowledge and information management.
Yorkshire Housing Limited (202337453)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Report that a fire door was being left open. Associated complaint.
Aster Group Limited (202300109)
The complaint is about the landlord’s administration of the resident’s service charge for the maintenance and repair of adaptations.