Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Haringey Council (202101167)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).

North West Leicestershire District Council (202006039)

The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property.

Paragon Asra Housing Limited (202107012)

This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its service charges; b. the landlord’s response to ongoing cleaning issues at the property and its complaint handling.

Aster Group Limited (201912210)

The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.

London Borough of Redbridge (202109202)

The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the property: The resident’s complaint.

Peabody Trust (202009261)

The complaint is about the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the property. The landlord’s complaints handling.

Bournville Village Trust (202014113)

The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend.

Cheshire Peaks & Plains Housing Trust (202004948)

This complaint is about the landlord’s handling of: the reports of damp to the resident’s bedroom; the maintenance of the garden since a Highways Notice was issued in July 2020; the related complaint.

ForHousing Limited (202006953)

The complaint is about the landlord’s response to the resident’s reports of ASB (noise) from a neighbour.

GreenSquareAccord Limited (202011790)

The resident complains about: The landlord’s handling of the resident’s concerns about the installation of a thinner smaller windowpane (glass). The information provided by the contractors to the resident about the type of windows which were to be installed. The length of time the repairs have been outstanding. The landlord’s handling of the reported leak, the damp patch and smell in the property. The Ombudsman has also considered the landlord handling of the complaint.